This week end I had to renew the virus protection on the lap top my wife uses. The cost was 65 quid. My desk top which I have had for eight years costs £30. Well I’m a bit peeved about this but OK it does have features mine doesn’t. This is OK until I get the email confirming the order and they advise me I have signed up to have automatic renewal. This means they can tap into my bank account every year and pretty much take what they want. I’m not having this so I revoke the clause expecting them to continue warning me when renewal is due. This snotty email followed:-
“This notice is to confirm that you have elected to opt out of the automatic renewal feature for your Norton 360 subscription. As such, Symantec will not automatically renew your Norton 360 product subscription.
Your current security protection will expire in 369 days placing you at significant risk of losing the critical Internet threat protection counted on by millions of users daily.
Customers with up-to-date subscriptions automatically receive protection at no additional charge as they become available.
If you think you have received this notification in error or incorrectly cancelled the automatic renewal feature, please contact Customer Support”.
Basically I think they are saying tough luck next year mate we aint going to remind you. I think it might be time to look at the alternatives. This is not the way to treat long term loyal customers.