Well, West Mids Travel being the chief source of my present frustration. Warning this is likely to become a bit of a rant. The wife and I went into Birmingham on Sunday to meet up with some mates for a coffee and seasonal chat. We took the No16 bus from Hamstead terminus. You would think that seeing an old bloke having difficulty getting on and using a walking stick would register in the brain of the driver to take a little care. Not so this knuckle head. I think he might have sadist macho tendencies. As soon as I was on the bus he started to move off throwing me against the stairwell bulkhead. Although I shouted he ignored me and carried on until he was required to stop to pick up other passengers. I then managed to get to my seat but now in some pain. The rest of the journey was; how can I put it? Eventful. He drove as if it was a formula 1 instead of a double decked bus taking islands far to fast and breaking hard. I had to hold onto my seat. The final humiliation was when he drove past our selected stop. When he finally stopped I was about to remonstrate with him but my tame rockwiller (the misses) stomped off and set about him verbally. I felt quite sorry for the bloke because he protested that they (West Mids Travel) did not stop there any longer. He ignored all the other complaints against his driving. Folks could not get on or off his bus whilst we held court over our journey. He was correct about stopping places but WM Travel has not notified customers of the new arrangements. We had a long walk to get to our destination which was not good for me. Apparently Diamond buses do stop there and we used their service on the way back. What a difference, polite driver who waited for us, waited until I was comfortably seated before moving of fand drove carefully all the way back. I have written to WMT about their driver because he is in need of some serious re-training before he either badly injures or maybe kills someone. They also need a company wide training package in customer care. His actions spoiled my day and left me in considerable pain in the late afternoon.
My advice to local residents “Go Diamond” we will be using this service again.