Wednesday, 25 November 2009

Getting behind or making excuses

I guess you noticed my posts have been a bit sporadic lately. Having a couple of days at the pleasure of our local hospital trust and this week being packed with fun activities like meeting with consultant and chemo. Life’s a little thwart at the moment. Never mind and no ahhhs please. I mentioned in an earlier post how the entrance to the hospital seemed to have improved with no fag ends or smokers on one visit. I’m afraid I can’t report the improvement as being maintained. The fag ends are back at both entrances and smokers puffing away like there’s no tomorrow. Best couple of examples I saw whilst I was checking in were the guy who was leaning against the wall between two No Smoking notices. I counted the notices in the area at seven. Another was a young Muslim man in a wheel chair who got his wife draped in scarf to push him outside to the same spot for a ciggy.
Having made enquiries of staff I know other complaints have been made so I wonder what it will take for hospital security staff to fulfil their duty and do something about it. The chief executive appears to have ignored my letter so perhaps it is time for letter number two a little harsher perhaps or a complaint to the Health Authority. I am not scheduled for a return to the hospital for three weeks so who knows there may still be time.

1 comment:

Methodist Preacher said...

I think you will find the Trust has a complaints procedure which is where I suspect your letter is now. When they finally reply you will have a right of appeal.