I do wish our civil servants would not give such willy nilly responses to what are serious complaints. This letter says to me sorry old mate we know about this problem but we don’t ever intend to do anything about it. I don’t think this response is adequate in any way. In view of my experiences at the hospital a few days ago and the recent reports and concerns about Basildon and other hospitals I am concerned that other more serious poor practises might be revealed.
What to do about it though is another matter. A second letter now seems pointless. Going up the tree might be the only option.
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